Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Certainly! Here’s a section on returns and exchanges that you can incorporate into the privacy policy:

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**Returns and Exchanges**

**1. Return Policy**

We want you to be completely satisfied with your purchase from Throne of Culture. If you are not satisfied for any reason, we offer a return policy within [number] days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

**2. Exchange Policy**

In addition to returns, we also offer exchanges for items that are defective or damaged upon receipt. If you need to exchange it for the same item, please contact us within 7 days of receiving your order.

**3. How to Initiate a Return or Exchange**

To initiate a return or exchange, please contact our customer service team at [contact email or phone number]. Please provide your order number and details about the product you would like to return or exchange. We will respond promptly with instructions for returning the item.

**4. Shipping Costs**

Shipping costs for returns and exchanges are the responsibility of the customer, except in cases where the return or exchange is due to an error on our part (e.g., incorrect or defective item).

**5. Refunds**

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

**6. Contact Us**

If you have any questions about our return and exchange policy, please contact us [email protected]

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